Privacy Policy

Effective Date: August 19, 2026 | Last Updated: August 19, 2026

1. Introduction

Home Services OH LLC ("Company", "we", "us", or "our") respects your privacy and is dedicated to protecting the personal information you share with us through our website, homeservicesoh.com (the "Site"), and our lead generation and contractor referral services (the "Services").

This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and the choices and rights you have concerning your data. By using this Site or submitting your information through our quote request forms, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect information in two primary ways: information you provide directly to us, and information collected automatically when you browse our Site.

A. Information You Provide Voluntarily

When you fill out a form, request a free estimate, or contact us, we may collect personal information including:

• Contact Details: Full name, telephone number, and email address.
• Location Data: Physical address, city, state (Ohio), and postal ZIP code.
• Project Information: The specific home improvement service needed (e.g., roofing, kitchen remodeling, bathroom remodeling, flooring, drywall, painting, siding, solar installation, or landscaping), project timeline, budget parameters, and notes.
• Consent Records: Records of your checkbox consent and confirmation under the TCPA and applicable marketing regulations.

B. Information Collected Automatically

When you navigate our Site, we and our service providers may automatically collect technical usage data, including:

• Device type, operating system, and browser version.
• Internet Protocol (IP) address, approximate geographic location, and Internet Service Provider (ISP).
• Referring URLs, pages viewed, time spent on pages, and navigation patterns.
• Cookies and similar tracking technologies to improve Site performance and measure advertising campaigns.

3. How We Use Your Information

We use the personal information we collect for legitimate commercial and operational purposes, including:

• Contractor Referral & Quote Matching: Connecting you with independent local contractors and home improvement professionals in Ohio capable of fulfilling your requested project.
• Communications: Delivering estimate confirmations, project inquiries, updates, and customer support responses via telephone, SMS text message, and email.
• Platform Improvement: Analyzing usage trends, debugging technical issues, and optimizing the design and content of our Site.
• Compliance & Security: Verifying lead authenticity, preventing spam and fraud, and complying with applicable state and federal laws.

4. How We Share and Disclose Your Information

BECAUSE WE ARE A REFERRAL AND LEAD GENERATION PLATFORM, SHARING YOUR INFORMATION WITH INDEPENDENT SERVICE PROVIDERS IS ESSENTIAL TO DELIVERING OUR FREE SERVICE TO YOU.

We share your data under the following circumstances:

• With Participating Contractors & Partner Networks: When you submit an estimate request, we transfer your contact information (name, phone number, email, ZIP code) and project specifications to one or more independent local contractors or trade networks in Ohio so they can provide you with direct quotes and estimates.
• With Technical Service Providers: We share data with trusted vendors who perform operational services on our behalf (such as cloud hosting, secure database management, customer relationship management tools, and SMS/email delivery providers). These vendors are contractually bound to safeguard your data.
• For Legal Protection & Regulatory Compliance: We may disclose information if required by court order, subpoena, government inquiry, or when necessary to protect the rights, property, and safety of Home Services OH LLC, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, user data may be transferred as a business asset.

5. TCPA & Electronic Marketing Communications

By checking our consent checkbox and clicking any estimate request button, you provide your express written consent authorizing Home Services OH LLC and our matched Participating Contractors to contact you at the phone number and email address provided using live calls, automated dialing equipment, artificial or prerecorded voice messages, and SMS text messages.

Your Opt-Out Rights:

• SMS / Text Messages: Reply STOP to any text message at any time to immediately opt out of SMS communications. Reply HELP for assistance.
• Email Communications: Click the "Unsubscribe" link located at the bottom of any marketing email sent by us to remove yourself from our mailing list.
• Telephone Calls: Request to be placed on our internal Do-Not-Call list during any live telephone conversation, or contact us directly.

6. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, and local storage to personalize your browsing experience, remember your preferences, and track visitor analytics. You can control or disable cookies through your browser settings; however, disabling cookies may affect certain interactive features of the Site.

7. Data Security and Retention

We implement commercially reasonable technical, physical, and administrative security measures (including SSL/TLS encryption protocols) designed to protect your personal data against unauthorized access, loss, alteration, or disclosure.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, resolve disputes, satisfy audit requirements, and comply with legal obligations.

8. Your Privacy Choices & Rights

Depending on your location and subject to applicable privacy laws, you may have the right to:

• Request confirmation of whether we process your personal data and request access to that data.
• Request correction of inaccurate or outdated personal information.
• Request deletion of your personal data from our active databases.
• Opt out of the sale or sharing of your personal data for commercial lead generation purposes.

To exercise any of these rights, please contact us at our Contact Page or by phone at (419) 496-7947.

9. Children's Privacy (COPPA Compliance)

Our Site and Services are intended exclusively for adults aged 18 and older who are homeowners or authorized property representatives. We do not knowingly collect or solicit personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it.

10. Third-Party Links & Contractor Websites

The Site may contain links to external third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any independent contractors or external sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our legal obligations, technology, or business practices. We will post the revised policy on this page with an updated "Last Updated" date.

12. Contacting Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at: